Upgrades & Support
Don’t let technology pass you by! In an effort to continue to provide you with the very best products and service, we encourage you to add VR Gold to your purchase. Renewals are available on a 3-year or 5-year basis. The below content is included for the duration of the agreement term.
Lifetime Hardware Warranty
After initial VR Gold purchase of 3 or 5 years, the hardware warranty will be extended as long as VR Gold is maintained. VR warrants the controller hardware to be free of defects in materials and workmanship. This warranty covers hardware failure under normal conditions and does not cover damage due to customer neglect or mistreatment.
All Software Releases
The vibration research team is committed to solving our customers’ challenges. The majority of VibrationVIEW software enhancements come from customer request and ideas. New versions of our VibrationVIEW software are released each year.
Automated Calibration Software
Every new VR9500 arrives freshly calibrated with a Certificate of Calibration traceable to NIST. Annual calibration verification is the prescription to continued health and performance of your controller. Stay current with VR Gold and calibrate quickly and easily with Automated Calibration Verification software.
Discount on Factory Calibration
Every new VR9500 arrives freshly calibrated with a Certificate of Calibration traceable to NIST. Annual calibration verification is the prescription on continued health and performance of your controller. VR Gold provides a 50% discount on factory or ISO-17025 Accredited calibration.
Priority Factory Support & Service
We believe ongoing support is just as important as the initial installation. We offer year-round live and on-demand support via phone, Email, digital Help Menu, one-on-one webinars, and VR University.
iDOF and Analyzer Options
iDOF® provides the smoothest control lines in the industry. Analyzer adds Total Harmonic Distortion, and Pre-Test capabilities. Additional Analyzer graphs include Coherence, Cross Spectrum, Transfer Function, FFT Spectrum Plots, and more!
At Vibration Research, we believe ongoing support is just as important as the initial installation. Ask about our:
- VR Gold program for upgrades and support
- Dedicated customer support team
- Virtual live and on-demand education
- On-site and off-site training